Keyword Insights Support Documentation
  • What is Keyword Insights?
  • learning center
    • Keyword Insights Tool Workflow
    • The Features
      • Keyword Clustering
        • The Advanced Settings
          • Keyword Grouping Accuracy
          • Topical Cluster Creation Method
          • Clustering Types
      • Topical Clusters
      • Competitor Visibility
      • Search Intent/Context
      • Keyword Discovery
      • Content Briefs
      • Writer Assistant
    • Freemium Tools
      • SERP Similarity
      • SERP Analyzer
      • Title AI - (Blog Idea Generator)
  • User guide
    • How To Get The $1 Trial
    • How To Build Keyword Lists
      • Using Keyword Discovery
      • Google Search Console (Integration)
      • Using Google Keyword Planner
      • Using Ahrefs/Semrush
      • Google Search Console (Manual)
  • Understanding the output
    • How to Interpret Clusters with In-app Visualisations
    • How to Interpret Clusters in Google Sheets
    • How to Interpret Topical clusters
    • How to Interpret Context/Intent
  • Tool use cases
    • Finding Keyword Cannibalisation (Case study 1)
    • Finding Keyword Cannibalisation (Case study 2)
    • Finding Content Gaps
    • Uncover Keyword Opportunities
    • Find Intent Misalignment
    • Building service level pages
  • Account Management
    • Pricing
      • Subscription
        • Universal Credits Explained
      • Legacy Subscriptions
    • Subscription Management
      • Buying a subscription
      • Cancelling a subscription
      • Refunds
      • Downgrading a subscription
      • Upgrading a subscription
    • Payments & Credit cards
      • Downloading invoices
      • Add or change VAT number
      • Changing billing name or address
      • How to add a backup payment method
      • Changing credit card details
    • Team Management
      • Adding a Team Member
      • Sharing Team Reports
      • Sharing Projects
      • User seats
  • Data retention
    • Data storage and limits
  • ⚙️Integrations
    • Integrations
  • API
    • How to use the Public API?
    • API Use Cases
      • Public API: Clustering
  • FAQs
    • Frequently Asked Questions
  • Help & Support
    • Getting Support
    • Changelog
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On this page
  • What happens to my data if I cancel my subscription?
  • What happens to my Pay-as-you-go clustering projects?
  • How do I check the project deletion deadlines?
  1. Data retention

Data storage and limits

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Last updated 3 months ago

What happens to my data if I cancel my subscription?

If you cancel your subscription, we will delete your data after 14 days from your end-of-billing date.

All of your data is permanently deleted, and we will never be able to recover the data for you.

Please make sure to export and back up your data.

What happens to my Pay-as-you-go clustering projects?

Your Pay-as-you-go clustering projects will be automatically deleted after 30 days. Please make sure to export your projects within 30 days of running your order. We will send you several emails to remind you to export and back up your projects.

How do I check the project deletion deadlines?

We will give you two warnings during your cancellation.

We will display a banner with the dates within the application.

You can also see the full details on your subscription page.

We will also send you multiple emails asking you to export and back up your data. So, please make sure to take action.

Please be advised that failure to act on your part, resulting in the deletion of your files, will render us unable to recover them. In accordance with our terms and conditions and GDPR compliance, we bear no liability for any data loss.