Cancelling a subscription
Last updated
Last updated
It's straightforward to cancel a subscription. Go to Settings -> Subscription and click 'Cancel subscription."
You will be asked to confirm the cancellation and fill out a short survey; your subscription will be immediately cancelled once confirmed.
After your subscription is cancelled, your monthly clustering credits will be available until the end of your billing cycle. After the end of the billing cycle, these credits will be reset.
Your pay-as-you-go credits will never expire and will be continuously available.
You can download all your files and personal information by going to Account settings -> Manage personal data -> Delete account.
When you cancel your subscription, it remains active until the end of the current billing period.
During this time, you'll retain full access to all features. At the conclusion of the billing period, your subscription will officially end, and you will lose access to the subscription-only features. (Your subscription credits will be deleted so we recommend you use them)
However, you can continue to use the keyword clustering feature on a pay-as-you-go basis using your remaining credits or buying additonal pay as you go credits.
You will have 14 days from the end of the billing period to export and back up all your project data.
After 14 days, all your project data will be permanently deleted.
Please note that it's your sole responsibility to back up this data, as we cannot recover it or issue you a refund.
