Keyword Insights Support Documentation
  • What is Keyword Insights?
  • learning center
    • Keyword Insights Tool Workflow
    • The Features
      • Keyword Clustering
        • The Advanced Settings
          • Keyword Grouping Accuracy
          • Topical Cluster Creation Method
          • Clustering Types
      • Topical Clusters
      • Competitor Visibility
      • Search Intent/Context
      • Keyword Discovery
      • Content Briefs
      • Writer Assistant
    • Freemium Tools
      • SERP Similarity
      • SERP Analyzer
      • Title AI - (Blog Idea Generator)
  • User guide
    • How To Get The $1 Trial
    • How To Build Keyword Lists
      • Using Keyword Discovery
      • Google Search Console (Integration)
      • Using Google Keyword Planner
      • Using Ahrefs/Semrush
      • Google Search Console (Manual)
  • Understanding the output
    • How to Interpret Clusters with In-app Visualisations
    • How to Interpret Clusters in Google Sheets
    • How to Interpret Topical clusters
    • How to Interpret Context/Intent
  • Tool use cases
    • Finding Keyword Cannibalisation (Case study 1)
    • Finding Keyword Cannibalisation (Case study 2)
    • Finding Content Gaps
    • Uncover Keyword Opportunities
    • Find Intent Misalignment
    • Building service level pages
  • Account Management
    • Pricing
      • Subscription
        • Universal Credits Explained
      • Legacy Subscriptions
    • Subscription Management
      • Buying a subscription
      • Cancelling a subscription
      • Refunds
      • Downgrading a subscription
      • Upgrading a subscription
    • Payments & Credit cards
      • Downloading invoices
      • Add or change VAT number
      • Changing billing name or address
      • How to add a backup payment method
      • Changing credit card details
    • Team Management
      • Adding a Team Member
      • Sharing Team Reports
      • Sharing Projects
      • User seats
  • Data retention
    • Data storage and limits
  • ⚙️Integrations
    • Integrations
  • API
    • How to use the Public API?
    • API Use Cases
      • Public API: Clustering
  • FAQs
    • Frequently Asked Questions
  • Help & Support
    • Getting Support
    • Changelog
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On this page
  • How do I cancel a subscription?
  • How do i delete all my data and personal information?
  • What happens after I cancel my subscription?
  • What happens to my data after I cancel my subscription?
  1. Account Management
  2. Subscription Management

Cancelling a subscription

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Last updated 1 year ago

How do I cancel a subscription?

It's straightforward to cancel a subscription. Go to Settings -> Subscription and click 'Cancel subscription."

You will be asked to confirm the cancellation and fill out a short survey; your subscription will be immediately cancelled once confirmed.

After your subscription is cancelled, your monthly clustering credits will be available until the end of your billing cycle. After the end of the billing cycle, these credits will be reset.

Your pay-as-you-go credits will never expire and will be continuously available.

How do i delete all my data and personal information?

What happens after I cancel my subscription?

When you cancel your subscription, it remains active until the end of the current billing period.

During this time, you'll retain full access to all features. At the conclusion of the billing period, your subscription will officially end, and you will lose access to the subscription-only features. (Your subscription credits will be deleted so we recommend you use them)

However, you can continue to use the keyword clustering feature on a pay-as-you-go basis using your remaining credits or buying additonal pay as you go credits.

What happens to my data after I cancel my subscription?

You will have 14 days from the end of the billing period to export and back up all your project data.

After 14 days, all your project data will be permanently deleted.

Please note that it's your sole responsibility to back up this data, as we cannot recover it or issue you a refund.

You can download all your files and personal information by going to Account settings -> Manage personal data ->

Delete account.