Keyword Insights Support Documentation
  • What is Keyword Insights?
  • learning center
    • Keyword Insights Tool Workflow
    • The Features
      • Keyword Clustering
        • The Advanced Settings
          • Keyword Grouping Accuracy
          • Topical Cluster Creation Method
          • Clustering Types
      • Topical Clusters
      • Competitor Visibility
      • Search Intent/Context
      • Keyword Discovery
      • Content Briefs
      • Writer Assistant
    • Freemium Tools
      • SERP Similarity
      • SERP Analyzer
      • Title AI - (Blog Idea Generator)
  • User guide
    • How To Get The $1 Trial
    • How To Build Keyword Lists
      • Using Keyword Discovery
      • Google Search Console (Integration)
      • Using Google Keyword Planner
      • Using Ahrefs/Semrush
      • Google Search Console (Manual)
  • Understanding the output
    • How to Interpret Clusters with In-app Visualisations
    • How to Interpret Clusters in Google Sheets
    • How to Interpret Topical clusters
    • How to Interpret Context/Intent
  • Tool use cases
    • Finding Keyword Cannibalisation (Case study 1)
    • Finding Keyword Cannibalisation (Case study 2)
    • Finding Content Gaps
    • Uncover Keyword Opportunities
    • Find Intent Misalignment
    • Building service level pages
  • Account Management
    • Pricing
      • Subscription
        • Universal Credits Explained
      • Legacy Subscriptions
    • Subscription Management
      • Buying a subscription
      • Cancelling a subscription
      • Refunds
      • Downgrading a subscription
      • Upgrading a subscription
    • Payments & Credit cards
      • Downloading invoices
      • Add or change VAT number
      • Changing billing name or address
      • How to add a backup payment method
      • Changing credit card details
    • Team Management
      • Adding a Team Member
      • Sharing Team Reports
      • Sharing Projects
      • User seats
  • Data retention
    • Data storage and limits
  • ⚙️Integrations
    • Integrations
  • API
    • How to use the Public API?
    • API Use Cases
      • Public API: Clustering
  • FAQs
    • Frequently Asked Questions
  • Help & Support
    • Getting Support
    • Changelog
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On this page
  • What is a Legacy Customer?
  • How Do I Know If I'm a Legacy Customer?
  • What Happens If I Want to Upgrade to an Annual Subscription from My Legacy Monthly Subscription?
  • What Happens If I Cancel My Legacy Subscription?
  • Will You Grandfather Me Forever?
  1. Account Management
  2. Pricing

Legacy Subscriptions

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Last updated 25 days ago

What is a Legacy Customer?

A legacy customer is anyone who purchased a Keyword Insights subscription on or before February 12th, 2025. These customers maintain access to the pricing structure, features, and terms that were available at the time of their initial subscription.

How Do I Know If I'm a Legacy Customer?

You can easily verify your legacy status by following these steps:

  1. Log into your Keyword Insights account

  2. Navigate to "Settings"

  3. Select "Subscriptions" from the menu

  4. Look for text that identifies you as a legacy customer

If you see a notification stating you're on a legacy plan, your subscription is grandfathered under the terms that were in place when you originally subscribed.

What Happens If I Want to Upgrade to an Annual Subscription from My Legacy Monthly Subscription?

If you're currently on a legacy subscription and wish to upgrade to an annual plan:

You'll be moved to our latest plans with updated pricing and features. Please note that legacy plans are no longer available, so any changes will be permanent. If you cancel, you won't be able to return to this plan. Refunds are not available for any plan changes, so we recommend reviewing the new plans carefully before making a decision.

What Happens If I Cancel My Legacy Subscription?

If you decide to cancel your legacy subscription:

You won't be able to return to this plan at a later date. Refunds are not available for any plan changes or cancellations. We recommend reviewing your needs and our current offerings carefully before canceling your legacy subscription.

Will You Grandfather Me Forever?

For the past 5 years, we've grandfathered all of our customers to honor our commitment to those who joined us early in our journey. However, there may be unforeseen circumstances such as massive price hikes, technical debt/limitations, etc. that could require us to revisit legacy plans.

In these rare cases, we may decide to cease your grandfathered offer. Should this occur, we promise to:

  1. Provide you with plenty of advance notice

  2. Offer alternative solutions that aim to maintain value comparable to your legacy plan

  3. Work with you to find the best path forward that meets your needs

We value our legacy customers and will make every effort to continue supporting you on your current terms for as long as reasonably possible.