This guide explains how Keyword Insights handles annual subscription renewals, payment attempts, failed charges, data deletion, and refund policy.Documentation Index
Fetch the complete documentation index at: https://docs.keywordinsights.ai/llms.txt
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1. Automatic Renewal
All Keyword Insights subscriptions are set to auto-renew by default.- Your annual plan will automatically renew on your renewal date (visible in your billing settings).
- The plan and price will match your existing subscription unless you’ve made changes.
- The charge will be made using your default payment method on file.
2. Payment Attempt Schedule
If the initial payment fails, our payment processor (Stripe) will retry the charge:- Up to 8 attempts
- Spread over a 21-day period
3. Failed Payment Notifications
If a payment attempt fails, we’ll notify you via email:- First email: Immediately after the first failed attempt
- Second email: 7 days after the first failure
- Third email: 15 days after the first failure
4. Cancellation & Data Deletion
If we’re unable to successfully charge your card within the 21-day retry window:- Your subscription will be automatically cancelled on the 21st day
- All of your associated data (projects, keywords, reports, etc.) will be permanently deleted
5. Refund Policy
We operate with a strict no refund policy.- All payments are final.
- Once the charge is successfully processed, no refunds will be issued under any circumstances.