Refunds

This guide explains how Keyword Insights handles annual subscription renewals, payment attempts, failed charges, data deletion, and refund policy.

1. Automatic Renewal

All Keyword Insights subscriptions are set to auto-renew by default.

• Your annual plan will automatically renew on your renewal date (visible in your billing settings).

• The plan and price will match your existing subscription unless you’ve made changes.

• The charge will be made using your default payment method on file.

Important: Please ensure your card is active and has sufficient funds before your renewal date to avoid service disruption.

2. Payment Attempt Schedule

If the initial payment fails, our payment processor (Stripe) will retry the charge:

• Up to 8 attempts

• Spread over a 21-day period

Each attempt will use the same card on file. You can update your payment method at any time from your account settings.

3. Failed Payment Notifications

If a payment attempt fails, we’ll notify you via email:

• First email: Immediately after the first failed attempt

• Second email: 7 days after the first failure

• Third email: 15 days after the first failure

These reminders are designed to give you enough time to update your payment method and ensure continuity of service.

4. Cancellation & Data Deletion

If we’re unable to successfully charge your card within the 21-day retry window:

• Your subscription will be automatically cancelled on the 21st day

• All of your associated data (projects, keywords, reports, etc.) will be permanently deleted

Please note: Once your data is deleted, we cannot recover it. This action is final.

5. Refund Policy

We operate with a strict no refund policy.

• All payments are final.

• Once the charge is successfully processed, no refunds will be issued under any circumstances.

No Refunds. No Exceptions.

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