> ## Documentation Index
> Fetch the complete documentation index at: https://docs.keywordinsights.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Support

### How does your support work?

Before starting a chat, we highly recommend reading through the documentation first. There's a good chance that your question has already been answered there. It could save you time and provide you with the information you need.

**Live chat support is available for all paying customers**. Our support is open between 9 am - 5 pm Monday and Friday. GMT+1 timezone.

If you're a non paying user you can send us an email at [support@keywordinsights.ai](mailto:support@keywordinsights.ai). We will respond to your messages within 48hours.

### How to contact support?

Log in to the app by going to [https://app.keywordinsights.ai/](https://app.keywordinsights.ai/)

Click 'Help Center'

<img src="https://mintcdn.com/snippetdigital/-ES6dEE6uHAgQ79D/images/Keyword%20Insights%202024-06-18%20at%2011.47.02%20AM.jpg?fit=max&auto=format&n=-ES6dEE6uHAgQ79D&q=85&s=c39fadf633e499520f00542e885b8710" alt="" width="1040" height="702" data-path="images/Keyword Insights 2024-06-18 at 11.47.02 AM.jpg" />

Click 'Live chat.'

<img src="https://mintcdn.com/snippetdigital/-ES6dEE6uHAgQ79D/images/Keyword%20Insights%202024-06-18%20at%2011.47.23%20AM.jpg?fit=max&auto=format&n=-ES6dEE6uHAgQ79D&q=85&s=9b12f19afdb2168126743b9225ec56a1" alt="" width="2570" height="1454" data-path="images/Keyword Insights 2024-06-18 at 11.47.23 AM.jpg" />

We aim to respond to all inquiries within a few hours, but it may take up to 24 hours during peak days. Your satisfaction is our priority, and we look forward to assisting you through live chat!